Privacy Policy

Our Privacy Pledge

When you become a member, your privacy is assured.

We will not make any personal information of our members available to anyone without your knowledge (as described in this policy), except in the rare instances required by law. This includes your name, address, phone number, and email address.

We will never try to sell you anything – that is not our business. We will never sell your name to anyone else who might want to sell you anything.

Occasionally, we may contact you to validate responses. We will never misrepresent ourselves or what we are doing.

Your decisions about participating in any questionnaire, responding to specific questions, or discontinuing participation will be respected without question.

How Information Is Used:

The Information We Collect & How We Use It

When you register as a member, we collect the following personal identifying information: your name, postal service address, email address, and phone number.

We use your name and email address to let you know about opportunities to take questionnaires, to provide new updates about research and industry news that may be of interest to you.

We use postal service addresses to map geographically the results of the questionnaires globally in order to create a better understanding of the hair extension market in that particular location.

We ask members for their opinions about a variety of products and services by asking them to complete questionnaires via email or at the website. Usually, combines the members responses and reports on the group results. Individual level responses are occasionally used, but never associated with any personal identifying information. also automatically collects information via log files to administer the site and to aid in technical problem solving. Log file information collected is IP address, time a page was viewed, name of pages viewed within the site during the specific visit, browser type, URL parameters, and cookies that were set by the website at the time of the visit. Log files may also include information indicating where a visitor came from. This information is used only to administer the site and to identify and resolve any technical problems related to the site’s operation. Log file information is never linked to personal identifying information.

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Member names, addresses, are maintained on a secured database accessible only by research staff. Panel members may also access their own information for the purposes of verifying and updating, but they cannot view other members’ information. As with any Internet endeavor, absolute security of information transmitted through channels (communication networks, hardware, software) not directly operated or controlled by us cannot be guaranteed.

In the event experience a merger, acquisition, sale or other transaction pursuant to which this website is acquired by a third party or an affiliate of, your personal information may be disclosed to the third party or affiliate both before and after the transaction, for the sole purpose of facilitating and effecting that transaction. In the event a transaction is consummated, you will be notified of the transaction via email and/or through a notice on our website, and custody of your personal information will be transferred subject to all the terms and restrictions in this privacy policy. In the event the transaction is not consummated, will require the third party or affiliate not to use or disclose your personal information in any manner whatsoever and to completely erase the same.

As is the case with any information you provide to any business operating in England and/or the United States, information provided to is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Updating Your Personal Information:

Policies on Correcting/Updating Personal Information relies on members themselves to provide any updates to personal identifying information. Members may update, name, email address, password, by going to the Update Your Info section of this website (available to members only).

Use of Cookies:

How We Use Cookies & Other Technologies on Our Website uses cookies on our registration and survey forms during the time you are actively completing the forms. These cookies (which may be flash-based cookies or local shared objects) are used solely for technical purposes to allow for accurate transmission of questionnaire  information to the database and to ensure that a member does not take the same questionnaire more than once. also uses cookies on the member area of the site to store email address automatically and password (optionally) so that the user does not have to repeatedly retype the information. For users’ convenience, this cookie is stored for subsequent sessions. Member area cookies are also used to identify valid members in order to protect access to their specific member information (such as rewards account information) and to personalize their experience on the site. The web server also creates cookies to uniquely identify each user session when a member visits the site. This latter cookie is automatically deleted at the end of a session.

No personal identifying information is stored on any cookie nor do we retain any cookied information on our databases.

Because cookies are used to identify valid members to protect access to their specific member information and to personalize their member experience, users who choose not to allow cookies cannot register nor can they access the member area of the website with its associated member benefits (such as taking questionnaires, viewing research, and looking at results.

Notification Of Changes:

How We Notify You About Changes to Our Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated in our privacy policy at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner; instructions for how to make that choice will be included in the email. If we make any material changes to our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying our members that there is a change and pointing them to the revised privacy page.

Occasionally, we conduct studies with partner companies on the partner’s website, which may operate under a different privacy policy. Like all our other questionnaires, participation in these studies is completely voluntary and informed. We notify select members via email about these questionnaires and provide a complete description of what is involved and any member benefits. On occasion, we invite members to take this type of questionnaire without email notification (that is, the survey is waiting when they visit the site or they are invited to take a second survey at the conclusion of participation of another survey). In all these cases, we will explicitly state if some or all of the survey will be conducted at the partner site and if so, what privacy policy is in operation for the study (this privacy policy or a different policy). As necessary, we will provide a link to the partner’s privacy policy or to the policy pertaining to the particular study. This information will be put in the email notification for those surveys that have an email notification. For surveys where there is no email notification, the information will be included in the questionnaire introduction. Members may decline to participate in these questionnaires or drop out of the questionnaire at any time. When questionnaire notification is via email, they can simply not click on the link to the survey. If the information is contained in the survey introduction, an easy way will be provided for the user to exit the survey (for example, a button on the survey intro page with “prefer not to participate”; a click exits them from the survey and places them on the last page they visited).

How To Reach Us:

How to Contact Us About Your Privacy Concerns

Questions regarding this statement should be directed to the Contact Us section within the site.